These additional travel conditions to SRFs conditions [1] apply between Nordic Travel in Sweden AB, Box 163, 271 24 Ystad and you as specified in the confirmation. The agreement is valid for all types of products where Nordic Travel in Sweden AB is the organizer unless otherwise specified.
- 1. Prices
The prices are quoted in Swedish kronor except where otherwise indicated. We reserve the right to make changes due to price and exchange rate changes beyond our control after this date.
- 2. When is my booking binding?
The purchase/reservation becomes binding as soon as it is confirmed verbally or in writing by the seller. These terms apply from the moment whether you have paid for all, partly, or not at all.
If the products booked with retailers, other booking and payment conditions apply. Be sure to check the conditions.
- 3. What, when and how should I pay?
You must pay the price of the arrangement by the date given in the conditions of the booking. Both by phone and online , you pay according to the terms at the time of booking and only by credit card. To protect and encrypt your credit card details, we use the ”Secure Socket Layer ” technology (SSL).Please note that for special pricing and special offers, your credit card may be pre-authorized and charged (sometimes without refund ) when booking and confirmation is made. Please check room and price information before you complete your reservation.
- 4. Cancellation insurance
For the reservation, a voluntary cancellation insurance can be taken out when making the reservation. The cancellation insurance only applies if you need to cancel due to accident, illness or death suffered by the traveller or a close relative. It must be possible to verify the above with a medical certificate which we must receive no later than ten (10) days after cancellation.
- 5. Cancellation costs
When cancellation insurance is not valid or purchased
When booking with combination of different product categories, it is always the hardest cancellationrule that applies. If you wish to review, adjust or cancel your reservation, please follow the instructions that are given in the confirmation email. Please note that you may be charged for cancellation costs in accordance with the hotel’s cancellation policy and terms of no-show ! We recommend that you read the terms and conditions carefully before you complete your reservation.
To cancel or change a reservation, the following charges apply, unless otherwise specified in your booking confirmation:
– Cancellation and change of hotelroom, Bed & Breakfastroom
A change or cancellation must be made at the latest 17:00 the day before arrival. If canceled or modified later than 17:00 the day before arrival or a no-show will be charged 100% of the booking price. If you are unable to attend at short notice and out of office hours, you can contact the property directly for the possibility of cancellation. You must then notify Nordic Travel within two weekdays.
(Cancellation and changes does not apply to certain offers and discounts)
– Cancellation and change of hostel
A change or cancellation must be made at the latest 14 days before arrival. If canceled or modified later than 14 days before arrival or a no-show will be charged 100% of the booking price. If you are unable to attend at short notice and out of office hours, you can contact the property directly for the possibility of cancellation. You must then notify Nordic Travel within two weekdays.
(Cancellation and changes does not apply to certain offers and discounts)
– Cancellation and changes of the packages, activitys, events, tickets, giftcards or transport
Not possible to cancel or change, unless otherwise stated in the booking confirmation
(Cancellation and changes does not apply to certain offers and discounts)
Please note! Cancellation via callcentre must take place within our regular officehours . Please note that your cancellation is not valid until you have received a written cancellation confirmation from Nordic Travel. If you are unable to attend at short notice and out of officehours you can contact the property directly to check the possibility of cancellation, and you must then communicate this to Nordic Travel the next business day. Refunds can not be guaranteed if you cancel directly to the hotel. Please note that certain discounts and offers can not be changed or canceled. Refunds will not be made for ” No-show” . Check your booking confirmation you received at time of booking for more information about your booking and your booking conditions.
Charges for cancellation insurance, invoices and cancellation costs will not be refunded.
Can the journey not be used for reasons that are valid according to SRFs conditions for packages [1], we will refund the booking amount after deduction of a fixed cancellation fee of 600 SEK. Unused tickets must be returned as soon as possible.
- 6. Changing a reservation
Changing reservations via callcentre in cases it is possible from terms of the booking conditions is charged 100 SEK.
- 7. Complaints
Complaints must be presented to the person responsible of the product such as the hotel, golf course manager etc, or his agent as soon as possible. If you are unable to solve the problem, please contact Nordic Travel by phone +46 411 558725 or email golf@nordictravel.se [2]
The right to complaint is lost if you do not inform the vendor or the person responsible for the product. If you leave the accomodation, golf course or event and the organizer does not get a reasonable time to solve the problem you forfeit the right to compensation. Claims for compensation must be sent to Nordic Travel in writing no later than 30 days after the end of the journey.
Links
[1] http://www.srf-org.se/lagar_regler/resebyrans_ansvar/paketresor/srf:s_villkor_for_paketresor
[2] mailto: golf@nordictravel.se